What information do we collect?

We collect information from you when you register on our site or app, respond to a survey or communication (such as email), or participate in other site features.

• User information: When ordering or registering, we may ask for your name, email address, mailing address, phone number, credit card information, location, or other details. You may, however, visit our site anonymously.

• Facial and Object Data: When using our AR app, we collect data related to face or object dimensions to enhance augmented reality (AR) experiences. The app captures accurate object data by projecting and analysing thousands of invisible dots to create a depth map.

• This data is not shared with any third party.

• It is temporarily stored only to improve AR performance and is automatically deleted after use.

• Cookies: Like many websites and apps, we use “cookies” to enhance user experience and gather data about site visits. (Refer to the section Do We Use “Cookies”? below.)

How do we use your information?

We may use the information we collect from you when you register, browse the site/app, or use certain features in the following ways:

• To personalise your experience and deliver relevant content or product offerings.

• To better respond to your service or support requests.

• To process your orders efficiently.

• To enable location-based features.

Location access

The app requires background access to your location for safety and traceability. Workers inspect their workwear and site equipment through the app before use. The app captures location data to:

• Verify that equipment inspections are conducted at the correct site.

• Provide traceability in case of emergencies or incidents, helping ensure worker safety.

Email communication

If you have opted in to receive our email newsletter, we may send you periodic emails. You can unsubscribe at any time by following the instructions in the Opt-Out section below. Users who have not opted in will not receive promotional emails.

How do we protect visitor information?

We implement a variety of security measures to ensure the safety of your personal data:

• Your personal information is stored on secure networks and accessible only to authorised personnel with special access rights, who are required to keep the information confidential.

• When you place an order or access your account, data transmission occurs via Secure Socket Layer (SSL) technology and is encrypted in our databases.

• Sensitive information such as credit card details is encrypted and stored securely.

  
  

Do we use “Cookies”?

Yes. Cookies are small files transferred to your computer’s hard drive through your browser (if you allow), enabling site systems to recognize your browser and capture certain information.

We use cookies to:

• Remember and process items in your shopping cart.

• Understand user preferences and improve services.

• Compile aggregated data about site traffic and interactions to improve user experience.

We may use third-party service providers to help us better understand visitors, but they are not permitted to use information collected on our behalf except to assist us in operating our business.

Cookie settings

You can choose to receive a warning each time a cookie is sent or disable cookies entirely through your browser settings. However, disabling cookies may limit certain site functionalities. Orders can still be placed via customer service if needed.

Do we disclose information to outside parties?

We do not sell, trade, or transfer your personally identifiable information to external parties, except as described below:

• Trusted partners (such as hosting providers or business service vendors) who assist in operating our website/app or servicing users — provided they agree to keep this information confidential.

• When required by law, or to enforce our site policies, or to protect rights, property, or safety.

Non-personally identifiable visitor information may be shared with third parties for analytics, advertising, or similar purposes.

How can you opt out, remove, or modify your information?

• To modify your email subscriptions, update your preferences in the My Account section of the app.

• Please note that we may retain transaction data for service or record-keeping purposes.

Third-party links

We may include third-party links on our site to provide added value. These sites have independent privacy policies, and we assume no responsibility or liability for their content or practices. However, we welcome feedback regarding such links, especially if a specific link does not function properly.

Changes to our policy

If we decide to modify our privacy policy, updates will be posted on this page. All changes will apply only to information collected after the date of modification.

Last modified: 05 November 2025

Questions and feedback

We welcome your questions, comments, or concerns regarding privacy or any other matter. Please contact us directly through our Contact Us page or support email.

Online policy only

This privacy policy applies solely to information collected through our website and app, and not to information collected offline.